This Privacy Policy (“Policy”) governs the collection, use, storage, disclosure and protection of information by Punarunya Healthcare India Pvt. Ltd., operating under the brand name “HOMMACARE” (“HOMMACARE”, “Company”, “we”, “us” or “our”).
This Policy applies to information collected through the HOMMACARE website, enquiry forms, WhatsApp Business, telephone, email, healthcare service engagements, equipment transactions and any application, platform or digital service operated by HOMMACARE.
1. Acceptance of this Policy
By accessing, browsing or using the HOMMACARE website or by submitting an enquiry or requesting services, you acknowledge that you have read and understood this Policy.
Where applicable law requires separate consent or authorisation, HOMMACARE may obtain such consent through a separate form, electronic communication, service agreement, patient consent form or other appropriate mechanism.
Nothing contained in this Policy shall prevent HOMMACARE from processing information where such processing is otherwise permitted or required under applicable law.
2. Information we may collect
Depending upon the nature of your interaction with HOMMACARE, we may collect:
A. Identification and contact information
- name;
- age and gender;
- telephone number;
- email address;
- residential/service address;
- emergency contact details;
- relationship with the patient; and
- other information voluntarily provided by you.
B. Service-related information
We may collect information concerning:
- healthcare services requested;
- preferred timing;
- location of care;
- urgency of the requirement;
- service duration;
- equipment requirements;
- payment and billing information; and
- communications concerning the service.
C. Health and medical information
Where necessary for assessing, providing, coordinating or documenting healthcare services, HOMMACARE may collect:
- diagnosis;
- medical history;
- prescriptions;
- medication details;
- allergies;
- treatment history;
- discharge summaries;
- medical reports;
- vital signs;
- clinical observations;
- information relating to medical devices;
- details of treating doctors;
- care requirements; and
- other health information reasonably necessary for providing healthcare services.
D. Technical information
We may automatically collect information concerning:
- IP address;
- browser;
- device;
- operating system;
- website usage;
- pages visited;
- date and time of access;
- cookies; and
- similar technical information.
- Any other technical information
3. Purpose of collection and processing
HOMMACARE may use personal information for purposes including:
- responding to enquiries;
- contacting prospective patients or their representatives;
- assessing service requirements;
- determining clinical and operational suitability for home healthcare;
- arranging and delivering healthcare services;
- assigning doctors, nurses, technicians, attendants and other personnel;
- coordinating with treating physicians and hospitals;
- providing medication administration where authorised;
- supplying, installing, maintaining and collecting medical equipment;
- processing payments;
- maintaining service and healthcare records;
- handling complaints and incidents;
- protecting the safety of patients and HOMMACARE personnel;
- preventing fraud, misuse and unlawful activity;
- complying with legal and regulatory requirements;
- responding to governmental or law-enforcement requests;
- defending or enforcing HOMMACARE's legal rights;
- maintaining business records;
- improving services and website functionality;
- conducting internal audits and quality-control activities; and
- sending service-related communications.
HOMMACARE may process information for additional purposes where reasonably connected with the original purpose, permitted by applicable law, or authorised by the individual.
4. Website enquiries do not require detailed medical disclosure
A person visiting the HOMMACARE website is not required to provide detailed medical information merely to browse the website.
However, once an enquiry progresses towards clinical assessment or service provision, HOMMACARE may require sufficient information to determine whether the requested services can safely and appropriately be provided.
HOMMACARE shall not be responsible for any inability to assess or provide services resulting from incomplete, inaccurate or withheld information.
5. Clinical information
HOMMACARE recognises the confidential nature of medical information and shall take reasonable measures to protect such information.
However, the Client acknowledges that medical information may need to be accessed or shared with relevant persons for legitimate healthcare purposes, including:
- doctors;
- nurses;
- clinical coordinators;
- treating physicians;
- hospitals;
- technicians;
- equipment providers;
- emergency service providers; and
- other healthcare professionals.
Such sharing may occur where reasonably necessary for patient safety, continuity of care, service provision, legal compliance or other legitimate purposes.
6. Sharing of information
HOMMACARE does not sell personal or health information to third parties for marketing purposes.
However, HOMMACARE may disclose or share information with:
6.1 Healthcare personnel
Relevant information may be provided to personnel assigned to the patient's care.
6.2 Treating doctors and hospitals
Information may be shared with the patient's treating physician, hospital or healthcare team for continuity of care, clinical assessment, emergency management or other legitimate healthcare purposes.
6.3 Equipment suppliers
Limited information may be shared with equipment suppliers or service providers for delivery, installation, maintenance or collection.
6.4 Service providers
HOMMACARE may engage third-party providers for:
- IT;
- cloud storage;
- payment processing;
- accounting;
- logistics;
- communications;
- customer support;
- website hosting; and
- other administrative functions.
6.5 Legal and regulatory authorities
HOMMACARE may disclose information where it reasonably believes that disclosure is:
- required by law;
- required by a court or governmental authority;
- necessary for regulatory compliance;
- necessary to protect life or safety;
- necessary to investigate suspected fraud or unlawful conduct; or
- necessary to protect HOMMACARE's legal rights.
7. Data accuracy
The Client is responsible for ensuring that information supplied to HOMMACARE is accurate, complete and current.
HOMMACARE shall be entitled to rely upon information provided by the Client, patient, family member, legal representative, treating doctor or other authorised person.
HOMMACARE shall not be responsible for consequences arising from inaccurate, incomplete, outdated or misleading information supplied by or on behalf of the patient.
8. Data retention
HOMMACARE may retain personal and healthcare information for as long as reasonably necessary for:
- providing services;
- maintaining healthcare records;
- complying with applicable law;
- accounting and taxation;
- handling disputes;
- investigating complaints or incidents;
- enforcing agreements;
- defending legal claims; and
- legitimate business and regulatory purposes.
Where retention is required by law or reasonably necessary for establishing, exercising or defending legal rights, HOMMACARE may retain information notwithstanding a request for deletion, to the extent legally permissible.
9. Data security
HOMMACARE will implement reasonable technical and organisational safeguards appropriate to the nature of the information processed.
However, no electronic system can guarantee absolute security.
Accordingly, HOMMACARE shall not be responsible for unauthorised access resulting exclusively from circumstances beyond its reasonable control, including sophisticated cyberattacks, failures of third-party infrastructure, telecommunications failures or unlawful acts of third parties, subject always to applicable law.
10. Consent withdrawal
Where processing is based upon consent, the individual may request withdrawal of such consent by contacting HOMMACARE at: info@hommacare.com
Withdrawal of consent may affect HOMMACARE's ability to provide services where the relevant information is necessary for:
- clinical assessment;
- patient safety;
- healthcare delivery;
- coordination with treating doctors;
- maintaining legally required records; or
- complying with applicable law.
11. Children and dependent patients
Where services are requested for a minor or a person unable to independently provide the required authorisation, the person submitting the request represents that they are legally authorised to act on behalf of the patient.
HOMMACARE may rely upon such representation unless it has reasonable grounds to believe otherwise.
12. Cookies
HOMMACARE may use cookies and analytics technologies to:
- operate the website;
- improve functionality;
- understand website usage;
- analyse performance; and
- improve user experience.
You may control cookies through your browser settings.
13. Electronic communications
Communications through telephone, WhatsApp, email or other electronic channels may be recorded, stored or retained for legitimate operational, service, quality-control, security, legal or compliance purposes, subject to applicable law.
HOMMACARE shall not be responsible for the security of information transmitted by a Client through a communication channel controlled by a third party.
14. Legal compliance
HOMMACARE may retain, use or disclose information to the extent reasonably necessary to:
- comply with applicable law;
- respond to legal proceedings;
- comply with governmental directions;
- protect patients;
- protect HOMMACARE personnel;
- investigate unlawful conduct;
- establish or defend legal claims; or
- protect HOMMACARE's property and business interests.
15. Third-party websites
HOMMACARE may provide links to third-party websites.
HOMMACARE does not control such websites and shall not be responsible for their content, security, availability or privacy practices.
16. Changes to this Policy
HOMMACARE reserves the right to modify this Policy from time to time.
The revised Policy shall become effective upon publication on the website unless a different effective date is specified.
Continued use of HOMMACARE's website or services after publication of an updated Policy shall constitute acknowledgement of the updated Policy, to the extent permitted by law.
17. Privacy grievances
Privacy-related requests or complaints may be submitted to:
Punarunya Healthcare India Pvt. Ltd.
Operating as HOMMACARE
Email: info@hommacare.com
Telephone: +91-99109 88805
Address: Workways Building, H-213, Sector-63, Noida-201301, Uttar Pradesh
HOMMACARE may request reasonable information necessary to verify the identity or authority of the person making the request.
18. Governing law
This Policy shall be governed by the laws of India, subject to mandatory provisions of applicable law and the courts of Noida shall have exclusive jurisdiction to entertain the disputes arising between the parties.